Agentic Customer Operations
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Multi-Channel AI
Autonomous Customer Service
10%
10%
Cases resolved autonomously, no human touch required
0+
0+
Channels orchestrated as a single intelligent brain
10%
10%
First-contact resolution rate in production deployments
<0h
<0h
From customer touch to context-aware AI response
Compliance & Data →
SOC 2
GDPR
HIPAA
ISO 27001
Data Residency
DEPLOYEMENT →
Cloud
On-premise
Air-gapped
Hybrid
Octimo is an Agentic Multichannel AI platform that consolidates incoming customer queries i.e. Voice Calls, Chat Sessions, Emails, Tickets, into one continuous, governed, autonomous service operation.
Built on a three-pillar architecture (Listen → Resolve → Learn)
Octimo orchestrates agentic AI across BFSI, Retail, Telecom, Manufacturing, Healthcare, and Hospitality with case-level granularity, language-level resolution, full auditability of every decision, and SOC 2 / GDPR / ISO 27001 compliance baked in.
Not a chatbot. Not a ticketing system.
One brain.
Every Conversation, Every Channel, Every Customer.
Governed Resolution with guardrails enforced at every step (brand voice rules, escalation matrices, regulatory boundaries) and a full justification trail your service committee can actually use. Most CX platforms fail in enterprise environments because they automate channels without understanding them.
Octimo solves this with a three-pillar architecture that separates it from every competing platform.
01 - LISTEN
Conversation Memory Engine
Decodes every input layer → voice (with STT/TTS), chat sessions, email threads, ticketing actions, CRM signals, and historical interactions, to surface the true conversational context every customer expects you to remember. Agents operate on continuous memory, not isolated touchpoints.
02 - RESOLVE
Autonomous Resolution Agents
Issues case-and-channel-level decisions with intent classification, sentiment-weighted priority, and projected resolution path. Acts on connected systems - CRM, ticketing, knowledge base, billing, with reasoning, justification, and commercial consequence made explicit.
03 - LEARN
Feedback Loop
Every accept, reject, edit, and escalation from your service team retrains the model on your brand's voice, your escalation philosophy, and your service standards. The system compounds and becomes more HUMAN with your customers with every conversation logged.
ENTERPRISE-GRADE AGENTIC CUSTOMER SERVICE PLATFORM
Customer Service, Orchestrated
Octimo empowers enterprises with governed service agents →
Conversation Memory Engine
Autonomous Resolution Agents
Multichannel Orchestration,
and Natural-Language Service Copilot, seamlessly embedded across Service Operations, Customer Experience, Contact Centre, and Field Support.
Connected to your telephony, ticketing, CRM, and knowledge systems, agents intelligently reason through each conversation and resolve cases with complete justification and auditability.
Battle-tested in production across BFSI, Manufacturing, Telecom, and Healthcare.
CONNECTS TO ALL MAJOR VOICE, EMAIL, ERP, CHAT, TICKETING PLATFORMS
END-TO-END PLATFORM
Everything you need to own your customer experience.
AGENTS
Conversation Memory Engine
Decodes every channel → voice, chat, email, ticketing, CRM, to surface continuous, context-aware customer memory per case, per channel, per language.
Autonomous Resolution Agents
Channel-and-case-level resolution with intent classification, sentiment-weighted priority, and projected outcome. Every decision arrives with its reasoning attached.
Sentiment & Intent Agents
Real-time emotional signal detection across voice tone, chat phrasing, and email language → routes urgency before keywords. The system that catches frustration before escalation does.
Escalation & Routing Agents
Multi-tier escalation with full context preservation. Customer never repeats themselves, agent receives complete history. L1 → L2 → L3 → specialist with no information loss.
Natural-Language Service Copilot
MULTI-LINGUAL: Your service leaders ask questions in their language. Octimo queries the live conversation graph, self-corrects, returns visualised answers → no BI ticket, no analyst bottleneck.
CAPABILITIES
Channel Orchestration Builder
Configure agentic workflows across voice, chat, email, and ticketing using natural language. Set brand voice rules, escalation thresholds, and channel parity in one interface.
Decision Workflow Builder
Visual multi-step approval flows → shadow mode, human-in-loop, auto-resolve by confidence threshold. Route every recommendation through the governance your organisation requires.
Knowledge Integration
Live retrieval-augmented grounding against your knowledge base, product manuals, policy documents, and historical resolutions. Answers cite their source, every time.
Service Analytics
Live dashboards for AHT, FCR, CSAT, automation rate, escalation accuracy, and SLA compliance → segmented by channel, intent, language, and customer segment.
Context Engine
Live semantic graph connecting customer history, current case state, knowledge base, system-of-record signals, and resolution patterns. The memory the agents reason against.
ENTERPRISE
Multi-Channel Orchestration
Trigger, route, and coordinate service decisions at scale across channels, languages, and time zones from a single control plane. Multi-agent workflows that respect your service hierarchy.
Service Governance
Brand voice rules, SLA guardrails, and regulatory boundaries enforced on every agent action. Every resolution policy-checked, reviewer-routed, and logged for service and compliance traceability.
On-premise Deployment
Run the full platform in your data centre, air-gapped, self-hosted, with your own LLMs. No customer data, no conversation transcripts, no proprietary signals leave your perimeter.
AI Gateway
200+ models through one API with intelligent routing — use the best model for each conversation while maintaining unified governance, language coverage, and cost controls.
Security & Trust
SOC 2, GDPR, HIPAA, ISO 27001-ready compliance for every deployment — the bar enterprise procurement requires before the conversation starts.
DEPLOYMENT VERTICALS
Deployed across every category where customer experience matters.
Banking, Financial Services & Insurance
Multilingual claims handling, fraud-flag triage, account servicing, and 24/7 high-volume support — agents resolving the first 60% autonomously, escalating the 5% that genuinely need a specialist, with regulatory traceability on every action.
Telecom & ISPs
Plan changes, billing queries, technical troubleshooting, and roaming activation across voice, chat, app, and IVR — strategic context preserved end-to-end so customers never explain their problem twice.
Retail & E-commerce
Order tracking, returns, refunds, product queries, and complaint handling across web, mobile, social, and store channels — resolution speed that compounds NPS across millions of interactions.
Healthcare & Insurance
Appointment booking, prescription queries, claims status, prior-authorisation routing, and benefit explanations — HIPAA-compliant, audit-trailed, and fluent across the languages your patients actually speak.
Travel & Hospitality
Booking changes, multilingual support, loyalty queries, and disruption recovery — service operations resilient enough to absorb a flight cancellation, a weather event, a holiday weekend, all at once.
Manufacturing & Industrial
B2B support, technical product queries, warranty claims, parts ordering, and field service coordination — agentic resolution applied to categories where service has historically been email-and-spreadsheet, not platform-led.
WHY OCTIMO
Production-proven.
Not a demo loop.
READY TO BE DEPLOYED
Octimo is in use across enterprise environments today; One of the largest banks in the United States, and a Manufacturing & Industrial Tech conglomerate across UAE, Oman, and Saudi Arabia, processing over 600,000 annual interactions across voice, chat, and email. Go-live in 4–6 weeks from discovery.
EU-NATIVE, GDPR-FIRST
Designed for European enterprise buyers navigating GDPR and sector-specific compliance. Your customer data, your conversation transcripts, your sentiment signals → None of it crosses a border without your explicit consent. Air-gapped deployment available out of the box.
DELIVERY LAYER BAKED IN
Octimo ships with Agentics' Validation-First Framework for enterprise transformation, with a 6–12 month ROI commitment. Not a software license thrown over the wall; a delivery partnership committed to measurable resolution-rate uplift, AHT reduction, and CSAT lift.
PRICING
Transparent pricing aligned to resolutions captured.
Octimo is an enterprise platform, not a self-serve SaaS product.
Every engagement starts with a discovery session to scope your channels, intent coverage, and ROI target.
All plans include Agentics' delivery layer.
No per-conversation traps. No hidden costs.
Pricing that scales with the resolution rate Octimo captures for your organisation.
VALIDATE
Proof of Value
For enterprises evaluating Octimo against a specific channel or intent set before committing to full deployment.
Up to 3 channels (Voice, Chat, AND Email)
2-3 languages
Pilot scope: up to ~25K interactions per month
Conversation Memory Engine + Resolution Agents setup
Agentics delivery team included
Cloud deployment (Client native region)
BOOK A DISCOVERY CALL
SCALE
Production Deployment
For enterprises ready to deploy Octimo across all customer-facing channels with a committed 6-month ROI target.
All incoming channels (Voice, Chat, Ticketing AND Email)
Multilingual
Production scope: up to ~100K interactions per month
Full three-pillar architecture deployment
Channel Orchestration + Workflow Builder access
Dedicated Agentics delivery partner
Cloud or on-premise deployment
GET STARTED
Most popular
ENTERPRISE
Full Platform License
For enterprises deploying Octimo at scale across the full service organisation with custom governance, integrations, and SLAs.
All channels + custom integrations
Unlimited intents and language coverage
Scale: 1M+ interactions per month
Custom integrations + legacy contact-centre support
Air-gapped / on-premise / hybrid deployment
Self-hosted LLMs (no data leaves perimeter)
Custom SLAs + 99.9% uptime guarantee
Dedicated customer success + 24/7 support
12-month ROI commitment
Custom compliance frameworks (HIPAA, FINRA, PCI)
TALK TO US
FAQs: Common Pricing Questions
Most customers see resolution-rate impact within the first quarter.
Questions about integrations, channel coverage, or compliance requirements? We've got answers.
How is pricing calculated?
Pricing is scoped per engagement based on three variables: channels deployed (voice, chat, email, ticketing), monthly interaction volume, and intent coverage (the breadth of customer issue types Octimo resolves autonomously). Every quote is tied to a measurable ROI target — typically AHT reduction, FCR uplift, or autonomous-resolution rate. No per-conversation seat traps.
Can we start with one channel and expand?
Yes — most enterprise deployments start with email as Level 1 (AI-assisted, human-reviewed), then progress to chat at Level 2, and voice at Level 3. The Validate tier is built for exactly this: prove resolution rate and CSAT impact on one channel before scaling. Octimo's three-pillar architecture is channel-additive, not channel-locked.
What deployment options are available?
Octimo deploys in four modes: cloud (EU, US, APAC regions), on-premise (your data centre, your hardware), air-gapped (zero outbound network, self-hosted LLMs), and hybrid (regulated workloads on-prem, scale workloads in cloud). For BFSI, Healthcare, and Government, on-premise or air-gapped is the default.
Is there a free trial?
No — Octimo is an enterprise platform, not a self-serve product. Every engagement starts with a discovery session to scope your channels, intents, integration surface, and ROI target. The Validate tier is the closest equivalent to a trial: a 6–8 week proof-of-value with measurable success criteria, before you commit to production scale.
How long does implementation actually take?
Validate tier: 4–6 weeks from kick-off to first measurable resolutions. Scale tier: 8–12 weeks for full multichannel deployment with workflow builder, governance, and dedicated delivery partner. Enterprise tier: 12–20 weeks depending on integration complexity, compliance scope, and on-premise hardware lead times.
What happens to our data?
In cloud deployments, your data resides in your selected region and never crosses a border without explicit consent — encrypted at rest, encrypted in transit, segmented per tenant. In on-premise and air-gapped deployments, your data, your transcripts, your sentiment signals never leave your perimeter. We don't train shared models on your data, ever.
What if the agents make mistakes?
Octimo is governed by design. Every agent action runs through a configurable confidence threshold with three modes: auto-resolve (high confidence, low risk), human-in-loop (AI drafts, human approves), and shadow mode (AI suggests, never acts). You set the thresholds. Every action is logged with reasoning. Every resolution is reversible.
Can we use our existing LLMs?
Yes. Octimo's AI Gateway supports 200+ models — OpenAI, Anthropic, Google, Mistral, Llama, plus self-hosted open-source models. You route different decision types to different models with unified governance, language coverage, and cost controls. Many enterprise customers run a hybrid policy: open-source on-prem for sensitive workloads, frontier models in cloud for complex reasoning.
How does Octimo integrate with our existing CRM, ticketing, and telephony?
Pre-built connectors for Salesforce, ServiceNow, Zendesk, Freshdesk, Microsoft Dynamics, SAP, Oracle Siebel, Genesys, NICE, Avaya, Cisco, Damovo, and Outlook. Plus a webhook and API framework for legacy and proprietary systems. Most contact-centre platforms expose enough surface area for Octimo to drop in without forklift migration.
What makes this different from building it ourselves on top of a frontier LLM?
Octimo is the governance, orchestration, and learning loop you'd otherwise build for 18 months — multichannel ingestion, conversational memory, sentiment routing, workflow approvals, audit trail, compliance posture, agent feedback retraining, and a copilot for your service leadership. Plus the delivery partnership to make it all land in production. Building this in-house typically takes a 12–25 person AI org, two years, and €4–8M before first measurable ROI.
