An agentic commerce conversation engine
Conversational shopping that turns product discovery into assisted purchase.
A leading department store chainProblem statement
What the client was up against
Shoppers browse a huge catalogue but rarely find what fits. Discovery, advice and service sat in separate journeys.
Our approach
How we approached it
- Connected agents to the catalogue and stock
- Built guided discovery by occasion, style and budget
- Added service answers in the same conversation
Solution we created
What we built
An Aug11 conversation engine on the existing site that guides shoppers to products, answers questions and supports checkout.
Agents in the system
The multi agent team behind it
SourceseCommerce platform, product catalogue, stock
Discovery agentGuides shoppers to the right products
Stylist agentSuggests outfits and complements
Service agentAnswers order and return questions
People decideReview, approve and act
Discovery agentGuides shoppers to the right products
Stylist agentSuggests outfits and complements
Service agentAnswers order and return questions
eCommerce platformproduct cataloguestock
What it was built to change
The outcome it is designed for
Higher conversion and basket size from assisted discovery.
This is a pilot without published results yet. We show the problem and the build, not numbers we have not measured.
Client names, detailed case studies, demos and references can be shared on request.
Looking for a similar solution?
Tell us your version of this problem. We will walk you through what we built and what a first pilot would look like for you.
