Operational intelligence from unstructured data
Agents that read claims files, reports and emails, then turn them into faster claims and new warranty revenue.
An automotive insurance company in the GCCProblem statement
What the client was up against
Most of the insurer's operational knowledge sat in claims PDFs, police reports, repair estimates, technician notes and WhatsApp threads. BI tools only saw the structured 40%. Claims took weeks and warranty leads went unnoticed.
Our approach
How we approached it
- Mapped the claims journey and every document that touches it
- Combined unstructured files with ERP, MES and KPI data
- Added cross check agents so every finding is validated before use
- Rolled out in shadow mode, then human in the loop, then auto approval
Solution we created
What we built
An EXTRCT multi agent system that reads every claims document, benchmarks repair estimates, finds root causes and spots warranty opportunities. Each output links back to the source evidence.
Agents in the system
The multi agent team behind it
SourcesClaims system, ERP, document stores, email, WhatsApp
Document agentReads PDFs, scans, photos and handwriting in Arabic and English
Estimate agentBenchmarks repair estimates against history
Root cause agentExplains why claims happen, with sources
Warranty agentSpots customers ready for a warranty offer
Cross check agentValidates other agents before anything goes live
People decideReview, approve and act
Document agentReads PDFs, scans, photos and handwriting in Arabic and English
Estimate agentBenchmarks repair estimates against history
Root cause agentExplains why claims happen, with sources
Warranty agentSpots customers ready for a warranty offer
Cross check agentValidates other agents before anything goes live
Claims systemERPdocument storesemailWhatsApp
Results
What changed in the numbers
70 to 80%less time to process claims
4 to 6xhigher warranty conversions
15 to 25%saved on every payout
Measured in the client's live deployment.
Client names, detailed case studies, demos and references can be shared on request.
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