Tenant service, around the clock
A service agent that answers tenants on web, WhatsApp and email, and routes the rest.
A major real estate portfolio ownerProblem statement
What the client was up against
Tenant questions about rent, payments, maintenance and policies flooded the call centre. Response times varied and SLAs slipped.
Our approach
How we approached it
- Grouped tenant queries by type and urgency
- Built a knowledge base over policies and tenancy documents
- Connected ticketing for anything that needs a person
Solution we created
What we built
An omnichannel tenant service agent that triages queries, answers FAQs, handles rent and payment questions and escalates with full context.
Agents in the system
The multi agent team behind it
SourcesWhatsApp, web chat, email, ticketing
Triage agentSorts queries by type and urgency
Knowledge agentAnswers from policies and tenancy documents
Ticket agentOpens and tracks work orders
People decideReview, approve and act
Triage agentSorts queries by type and urgency
Knowledge agentAnswers from policies and tenancy documents
Ticket agentOpens and tracks work orders
WhatsAppweb chatemailticketing
What it was built to change
The outcome it is designed for
Faster responses, a lighter call centre load and a consistent tenant experience every hour of the day.
This is live work without published results yet. We show the problem and the build, not numbers we have not measured.
Client names, detailed case studies, demos and references can be shared on request.
Looking for a similar solution?
Tell us your version of this problem. We will walk you through what we built and what a first pilot would look like for you.
