A real time voice agent for insurance customers
Customers buy, renew and claim through a natural voice conversation, in their language.
An insurance brokerProblem statement
What the client was up against
Customers want instant help to buy, renew or claim, at any hour and in their own language. Human agents could not cover the volume with consistent quality.
Our approach
How we approached it
- Mapped the main journeys across health, life, motor and travel
- Used audio to audio conversation with tool calling
- Connected to insurer CRMs for live policy actions
Solution we created
What we built
A multilingual voice agent that recommends policies, renews existing ones and starts claims, with every action taken in the CRM.
Agents in the system
The multi agent team behind it
SourcesInsurer CRMs, Google Cloud
Voice agentHolds a natural conversation
Policy agentRecommends and compares plans
Claims agentStarts claims and collects documents
People decideReview, approve and act
Voice agentHolds a natural conversation
Policy agentRecommends and compares plans
Claims agentStarts claims and collects documents
Insurer CRMsGoogle Cloud
What it was built to change
The outcome it is designed for
Around the clock service with consistent quality and lower cost per policy.
This is a prototype without published results yet. We show the problem and the build, not numbers we have not measured.
Client names, detailed case studies, demos and references can be shared on request.
Looking for a similar solution?
Tell us your version of this problem. We will walk you through what we built and what a first pilot would look like for you.
